In an effort to provide greater service to customers and prevent the growing threat of locksmith scams, Pop-A-Lock has announced the launch of the Pop-A-Lock Customer Connect app. This app is designed with the customer in mind and enhances the Pop-A-Lock experience for clients, ensuring their safety by identifying their technician and providing peace of mind.
Due to the national epidemic of security and locksmith scammers, Pop-A-Lock addressed the issue by creating this free application available on Google Play for Androids and the Apple Store for iPhone users. More information about the application can be found at: http://www.popalocktracking.com.
Features and Benefits of the App
- Real Time GPS reporting of the Tech who is coming to service you.
- Electronic Estimated Arrival Time Countdown.
- Picture of the Vehicle they will be arriving in.
- Picture of the Technician who will be performing the service.
- Quality assurance survey to give feedback on your service.
- Social Media connector so you can tell people how great the service was.
“This new technology will help provide our customers with the piece of mind that the person pulling up to service their security needs is indeed a Pop-A-Lock technician that has been background checked, is in uniform and expertly trained,” said Don Marks, CEO of Pop-A-Lock and SystemsForward America. “Unfortunately, many customers in need of locksmith services call a company from the Yellow Pages only to find that when the ‘supposed’ technician arrives on the scene, the customer is scammed or –even worse- robbed.”
“By utilizing this new technology from Pop-A-Lock, customers will never have to question where their technician is or when he or she will be there,” said Robert Reynolds, Chief Operating Officer of Pop-A-Lock. “By providing a picture of the technician and the fleet vehicle they are operating the customer can be sure who is servicing them. Safety and security for our customers is Pop-A-Lock’s number one goal.”
Pop-A-Lock is the country’s largest group of locksmiths providing 24–hour locksmith service across the country. If you need a trustworthy locksmith here in Jacksonville, Florida, please don’t hesitate to call us at 904-246-4590!